Terms & Conditions

1. Introduction

Welcome to get99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of our website at https://get99.bio, including all games, betting markets, promotional offers, and support services available through the platform.

By registering an account, logging in, depositing funds, or placing any wager on get99, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must not use our platform.

get99 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time. Continued use of the platform after any amendment constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

2. Eligibility & Age Restriction

Access to get99 is strictly limited to individuals who meet all of the following requirements. It is your sole responsibility to ensure that your use of the platform is lawful in your jurisdiction.

• You must be at least 21 years of age (21+ only). get99 does not permit gambling by minors under any circumstances.
• You must be a natural person and not acting on behalf of a third party or business entity when registering.
• You must provide accurate, complete, and current personal information during registration, including a valid phone number accessible via bKash, Nagad, or Rocket.
• You must not have been previously excluded, suspended, or banned from the get99 platform for any violation of these terms.

get99 actively enforces its 21+ age restriction. Any account found to be registered by or used by an individual under 21 years of age will be immediately suspended, winnings forfeited, and deposits refunded where applicable.

3. Account Registration & Verification

To use the full features of get99 — including placing bets, participating in cricket betting, accessing live casino games, and requesting withdrawals — you must complete the registration process and verify your identity. Each person may hold only one registered account. Duplicate accounts are strictly prohibited and may result in permanent suspension.

As part of our KYC (Know Your Customer) process, get99 may request documentation to verify your identity and payment details. This may include:

• A government-issued National Identity Card (NID) or Passport for age and identity verification.
• Proof of the mobile banking account (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals.
• A selfie photograph or video for biometric cross-reference, as requested during verification.

Failure to complete verification within the required timeframe may result in account restrictions, withdrawal holds, or account closure. get99 is committed to processing verification requests promptly during Bangladesh Standard Time (BST, UTC+6) business hours.

4. Deposits & Withdrawals

get99 supports secure BDT transactions for Bangladeshi players. All monetary values on this platform are displayed in Bangladeshi Taka (৳). The following payment methods are accepted for deposits: bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank are also supported for eligible accounts.

Withdrawals are subject to the following conditions:

• Minimum withdrawal amount: ৳500. Minimum deposit amount: ৳200. These thresholds may vary by promotion.
• Withdrawals must be processed to the same payment method used for the original deposit where technically possible.
• Processing times are typically within 24 hours, subject to successful identity verification and KYC compliance.
• get99 reserves the right to delay or withhold withdrawals pending investigation of suspected fraudulent activity or terms violations.

get99 does not charge internal transfer fees; however, your mobile banking provider (bKash, Nagad, etc.) may apply their standard service charges. You are responsible for understanding and accepting any third-party fees applicable to your chosen payment method.

5. Bonuses & Promotional Offers

get99 periodically offers welcome bonuses, reload bonuses, free spins, and event-based promotions to eligible registered players. All promotional offers are subject to specific wagering requirements and terms communicated at the time of the offer.

By claiming any bonus or promotional offer, you agree to the following general bonus conditions:

• Bonus funds are subject to a minimum wagering requirement (rollover) before withdrawal is permitted. The specific rollover multiplier will be stated clearly in the promotion details.
• Bonuses are non-transferable and may not be exchanged for cash directly. Each player is entitled to claim a welcome bonus once per household and device.
• get99 reserves the right to cancel or modify any promotional offer at any time without prior notice, including during the BPL, IPL, T20 World Cup, or other major sporting events.

Abuse of promotional systems — including coordinated bonus farming across multiple accounts, use of automated scripts, or collusive play — constitutes a material breach of these Terms & Conditions and may result in permanent account closure and forfeiture of all balances.

6. Game Rules & Fair Play

All games available on get99 — including live casino, cricket betting, slots, table games, and crash games — are governed by their individual game rules. It is your responsibility to understand the rules of any game before placing a wager. Game results are determined by certified random number generation (RNG) systems or live dealer outcomes as appropriate.

In the event of a technical malfunction, disconnection, or system error during a live game or sports bet, get99 reserves the right to void the affected wager and return the stake. In-play betting on cricket matches — including BPL and Bangladesh Tigers internationals — is subject to real-time rule enforcement; late bets placed after an event has been determined may be cancelled without compensation.

get99 is committed to fair play and uses SSL encryption and certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to ensure game integrity. Any attempt to exploit software bugs, use prohibited betting strategies, or manipulate game outcomes will be treated as a serious terms violation.

7. Responsible Gaming

get99 is committed to promoting responsible gaming. We provide tools to help players manage their gambling activity, including deposit limits, session time reminders, self-exclusion options, and cool-off periods. Players who feel that gambling is negatively affecting their lives are encouraged to use these tools or contact our support team at [email protected].

For more detailed guidance on our responsible gaming practices, including self-exclusion procedures and support resources, please visit our dedicated Responsible Gaming page. Players aged 21 and above are the only individuals permitted to use this platform.

8. Prohibited Activities

The following activities are strictly prohibited on get99 and constitute a material breach of these Terms & Conditions. Violation may result in immediate account suspension, forfeiture of funds, and legal action where applicable:

• Money laundering, fraud, or using get99 for any illegal financial transaction.
• Creating multiple accounts (duplicate registrations) to claim bonuses more than once or circumvent account restrictions.
• Using automated bots, scripts, artificial intelligence tools, or any other software to gain an unfair advantage in games or sports betting markets.
• Sharing account credentials with third parties, selling or transferring accounts, or acting as an agent to receive funds on behalf of another player.

get99 maintains comprehensive fraud detection systems and cooperates with relevant authorities in cases of suspected criminal activity. All suspicious transactions are flagged for review and may be reported to appropriate bodies.

9. Limitation of Liability

To the maximum extent permitted by applicable law, get99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of or inability to use the platform.

get99's total aggregate liability to you for any single claim or series of related claims shall not exceed the net deposits made by you in the thirty (30) days preceding the event giving rise to the claim. Nothing in these terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

10. Privacy & Data Protection

get99 takes your privacy seriously. All personal data collected during registration, verification, and gameplay is handled in accordance with our Privacy Policy. We use industry-standard SSL encryption to protect all data transmitted between your device and our servers.

By using get99, you consent to the collection and processing of your personal data as described in our Privacy Policy. Your data will not be sold to unaffiliated third parties. For full details on how we handle your information, please review our Privacy Policy.

11. Amendments to Terms

get99 reserves the right to revise these Terms & Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where feasible, notify registered users via email or an in-platform notification.

Your continued use of get99 following the posting of any changes to these terms constitutes acceptance of those changes. If you object to any modification, your sole remedy is to discontinue use of the platform and close your account.

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of international online gaming law. In the event of any dispute arising from your use of get99, we encourage you to contact our support team in the first instance at [email protected] so that we may attempt to resolve the matter amicably.

If an amicable resolution cannot be reached within 30 days of the initial complaint, either party may escalate the matter through binding arbitration. All proceedings shall be conducted in English. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.