Privacy Policy

1. Introduction

Welcome to get99, Bangladesh's trusted online casino and sports betting platform. We are committed to safeguarding the privacy of every player who uses our services. This Privacy Policy explains, in plain terms, how get99 collects, processes, stores, and protects your personal information when you visit our website, create an account, make deposits or withdrawals, or otherwise interact with our platform.

By registering on get99 and using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this document, please discontinue use of the platform. This policy applies to all players aged 21 and above who access get99 from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

get99 collects personal information that is necessary to provide you with a secure, personalised, and fully functional gaming experience. The categories of information we may collect include:

• Identity information: full name, date of birth (to verify you are 21 or older), and government-issued photo ID where required for verification purposes.
• Contact information: email address, phone number, and residential address, used for account communications, promotional offers, and support correspondence.
• Financial information: payment method details (e.g., bKash wallet number, Nagad account, Rocket number, Upay ID, Visa/Mastercard details) and transaction history, collected solely to process deposits and withdrawals securely.
• Technical information: IP address, browser type, device model, operating system, and session logs, collected automatically to maintain platform security and optimise your experience.
• Gameplay data: betting history, game preferences, session durations, and wagering patterns, used for responsible gaming monitoring and personalised content recommendations.
• Cookies and tracking data: session cookies, analytics cookies, and preference cookies, as detailed in our Cookies section below.

3. How We Use Your Information

get99 uses the personal information we collect strictly for the purposes set out below. We do not sell, rent, or commercially trade your data with third parties for their own marketing purposes.

• Account management: to create and maintain your player account, verify your identity, and ensure you meet the minimum age requirement of 21 years.
• Payment processing: to securely handle BDT deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and bank transfers.
• Customer support: to respond to your queries, resolve disputes, and process bonus or promotion claims accurately.
• Legal compliance and fraud prevention: to fulfil our obligations under applicable regulations, detect suspicious activity, and protect both players and the platform from fraud and abuse.

4. Data Sharing and Third Parties

get99 may share your personal information with carefully selected third-party service providers who assist us in operating the platform. These partners are bound by strict confidentiality agreements and are only permitted to process your data for the specific purpose for which it was shared. Categories of third parties include payment processing partners (such as bKash and Nagad), identity verification services, analytics providers, and responsible gaming support tools.

We do not share your data with advertisers, data brokers, or unrelated commercial entities. In certain circumstances, we may be required by law or court order to disclose information to relevant authorities. In such cases, we will comply with the legal requirement while taking reasonable steps to protect your privacy to the maximum extent permitted by law.

5. Cookies and Tracking Technologies

get99 uses cookies and similar tracking technologies to enhance your experience, maintain your session, and understand how players interact with our platform. We use the following types of cookies:

• Essential cookies: required for the platform to function. These include session authentication tokens and security cookies. Disabling them will prevent you from logging in or playing.
• Analytics cookies: help us understand which features and games are most popular, how long players spend on the platform, and where improvements are needed. Data is aggregated and anonymised.
• Preference cookies: remember your display settings, preferred language, and notification preferences so each visit feels consistent and tailored to you.

6. Data Retention

get99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Active player accounts are maintained while the account remains open. Inactive accounts may be subject to a standard data retention period after which non-essential data is securely deleted or anonymised.

Financial transaction records, where required for accounting and anti-fraud purposes, may be retained for a longer period as mandated by applicable regulations. When data is no longer needed, it is disposed of securely using industry-standard deletion methods.

7. Your Rights and Choices

At get99, we respect your rights over your personal data. You may exercise the following rights by contacting our support team at [email protected]:

• Right of access: request a copy of the personal data we hold about you.
• Right of rectification: ask us to correct inaccurate or incomplete personal data.
• Right of erasure: request deletion of your personal data where it is no longer required for the original purpose, subject to applicable legal retention requirements.
• Right to withdraw consent: where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.

8. Data Security

get99 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption for all data transmissions between your device and our servers, ensuring that payment details, login credentials, and personal information are always transmitted over a secure, encrypted connection.

We conduct regular internal security reviews and work with trusted technology partners to identify and address vulnerabilities promptly. While we take every reasonable precaution, no digital platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their get99 accounts and to keep their contact details up to date so we can promptly notify you in the unlikely event of a data incident.

9. Children and Minors

get99 is strictly an adults-only platform. Our services are exclusively available to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal information, please contact us immediately at [email protected] and we will take prompt action to remove the relevant data and deactivate the account.

We take the safety of minors extremely seriously and have implemented technical and procedural safeguards — including age verification checks during the registration process — to prevent underage access to our platform.

10. Changes to This Privacy Policy

get99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of get99 after the revised policy has been published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way get99 handles your personal data, our dedicated privacy support team is available to assist you. Please reach out to us in writing at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe during standard Bangladesh Standard Time (BST, UTC+6) business hours.